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AnalysisIBEFThursday, 13 August 2026

Government Expands Citizen-Centric Digital Public Service Delivery through UMANG and DigiLocker

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Summary
UMANG and DigiLocker are expanding digital access to government services and documents, supported by DPI integration, CSCs, multilingual access and paperless service delivery.
Key Facts
TypeAnalysis
SourceIndia Brand Equity Foundation
PublishedThursday, 13 August 2026
Affected Population~850 million internet users, 75,000+ startups
Key Numbers
Rs 15,000 crore for Digital India initiatives
UPI: 14 billion monthly transactions
850 million+ Aadhaar-linked mobiles
PM-JAY: 55 crore beneficiaries
Key Authorities
Ministry of Electronics & ITTRAICERT-InMinistry of Social Justice & EmpowermentNITI Aayog
Key Stakeholders
Internet UsersTech CompaniesStartupsBPL FamiliesSenior CitizensPersons with Disabilities
Government Context
NDA IIIBJP-led NDA
Centre-Right
LeftCentreRight
Impact Assessment
8/10
Impact Score
BeneficiariesAll citizens (140 crore)
Budget AllocationRs 15K Crore
CoverageAll states and UTs
Implementation StatusOperational
75% implemented
Key Outcomes
  • 6.7 lakh common service centres operational
  • 180+ crore Aadhaar-linked digital identities
  • UPI transactions exceed Rs 20 lakh crore/month
Challenges
  • Digital divide in rural India
  • Cybersecurity concerns
  • Digital literacy gaps
SDG Alignment
9Industry & Innovation16Peace & Justice
Explore Sectors
Digital & Technology298 tracked→Social Protection243 tracked→
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