Citizen-State Welfare Feedback Loop

Citizen-State Welfare Feedback Loop

Context

This model simulates how citizen trust, service access, and grievance redress mechanisms dynamically reinforce or erode governance outcomes in welfare delivery systems.

Key Variables

• Service Access: Availability and quality of government services.
• Citizen Trust: Trust in state institutions.
• Grievance Redress: Mechanism effectiveness in resolving citizen complaints.

Feedback Loops

• Positive Loop: Improved access → higher trust → more engagement → better governance.
• Negative Loop: Poor redress → trust erosion → disengagement → worsened service outcomes.

Policy Relevance

Relevant for designing social audits, grievance portals, public service guarantee acts, and participatory accountability mechanisms like RTI-based grievance systems.

Region/Application

MGNREGA transparency initiatives, Rajasthan’s Right to Public Services Act, digital grievance redress systems in Andhra Pradesh and Karnataka.